WE ARE EXPERIENCING DELAYS WITH DISPATCHING ORDERS AND AUSTRALIA POST ARE EXPERIENCING DELAYS DUE TO COVID AND RESTRICTIONS WITHIN THEIR SORTING CENTRES. WE APOLOGIES FOR THESE DELAYS AND WE ARE TRYING OUR BEST TO DISPATCH AS SOON AS WE CAN.
Orders are usually processed within 2-5 business days once we have received your order.
There is no dispatching of orders on Public Holidays and Weekends.
During sale periods, or releasing of new, high demand products, please allow additional time for dispatching.
We currently offer two courier services for shipping. One being Australia Post and the other being TOLL. If you have a preference of which company you would like or strongly do not want one of the companies delivering to you please let us know in the notes section of your order, and we will do our best to accommodate your request.
CURRENT SITUATION SURROUNDING COVID-19
Australia Post are experiencing a high volume of order which are causing long delays in orders reaching you. Orders through Australia Post can take anywhere from 1 week to 4 weeks. Australia Post are not able to give exact timing of delivery of orders due to their current volume. By selecting Australia Post Standard Shipping at checkout, you are accepting that it may be a long wait for your parcel to reach you.
TOLL Shipping can either be TOLL IPEC or TOLL Priority. You are unable to select between the two choices, it is a choice made by Natural Good Life. TOLL IPEC is a standard delivery service through their TOLL Road system and would be used on larger orders (or orders that require a large box). TOLL Priority is an overnight service. This service will be used on orders that are up to 5kg in weight and/or smaller enough to fit into a satchel.
We are located outside their Express zone, so unfortunately we can not offer an Express Service. If you order is urgent please contact us at email@example.com and we will see if we can work something out.
We may also ship large or heavier orders via a road freight courier. We reserve the right to use a freight company of our choice without notification. Road freight couriers do not ship the PO Boxes, so you maybe asked for a Residential or Business address for shipping.
SHIPPING RATE AND DELIVERY TIMES
We have tried our best to minimise shipping costs to help you get the most out of your cart. Shipping rates are calculated based on the weight of the order. We ship Australia wide and rates for different weights are the same for all states in Australia. Rates are as follows:
Up to 1kg = $8.30
1kg and upwards = $15.00 (Shipping is capped at $15.00)
FREE SHIPPING when you spend over $200.00.
For an estimate of delivery times you can find out by using the Australia Post calculator. The calculator can be found here
Simply enter our suburb (5210 Mount Compass) in the ‘From’ field and your suburb in the ‘To’ field and select ‘GO’. This will give you an estimate only.
Local pickup of orders are from Nangkita, South Australia and are available by appointment only. If you wish to select this option, at checkout please select ‘Local Pickup’ and once your order is picked and ready for collection you will be notified by email. Please ensure you have the following email address saved to your address book to ensure emails are not re-directed to your junk/spam folder – firstname.lastname@example.org
This is not currently available but we are looking into options for this service.